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Intelepeer and Workspace Communications partner to launch hosted unified communications solutions

By Bryan DiGiorgio on July 12, 2010

IntelePeer and WorkSpace Provide Complete, Turnkey Infrastructure, Enabling Service Providers to Offer Hosted UC, SIP Trunking and On-demand Communications Services

WASHINGTON, DC – July 12, 2010 Today at the Microsoft Worldwide Partner Conference 2010 in Washington, IntelePeer Inc., a leader in the delivery of communications via cloud-based infrastructure, announced a partnership with WorkSpace Communications to deliver an easily deployed, hosted unified communications (UC) offering based on Microsoft Office Communications Server.

By combining IntelePeer’s Quick Start SIP Trunking program, Voice Peering NetworkTM, and SuperRegistryTM with WorkSpace Communications’ patent-pending Microsoft OCS environment, which interoperates with any previously installed Microsoft Exchange implementation, the companies provide a complete, turnkey solution. Together, they enable service providers to offer hosted UC, SIP trunking and on-demand communications services that can be deployed almost instantly, without requiring extensive changes to related applications.

“Our hosted environment makes it much easier and cost effective for service providers to offer Microsoft OCS-based, unified communications services, enabling them to extend their revenue stream and quickly meet growing customer demand,” said Bryan DiGiorgio, chief executive officer for WorkSpace Communications.

IntelePeer’s hosted SIP trunks are offered without requiring minimum commitments, eliminating up-front deployment risks and minimizing capital expenditures. Through its advanced network infrastructure, IntelePeer simplifies telecommunications by delivering carrier-quality service over public or private Internet Protocol (IP) connections. This spares customers from the need to change their current data provider or existing communications equipment, eliminating the lengthy delays associated with most service providers.

“The IntelePeer Quick Start program is optimized for Microsoft OCS,” said Margaret Norton, general manager, enterprise for IntelePeer. “We can turn around a hosted, Microsoft-certified SIP trunk as rapidly as five days, giving our partners and customers the agility they need for today’s dynamic market.”

About WorkSpace Communications
WorkSpace Communications, www.myucworkspace.com, specializes in unified communications. Through our on-demand, Platform-as-a-Service approach, WorkSpace provides private label solutions to Systems Integrators, Cable Operators, Competitive Local Exchange Carriers (CLEC), and Value Added Resellers (VARs) looking to enter the lucrative unified communications arena. WorkSpace Communications delivers the full suite of unified communications services including VoIP, broadband, Microsoft e-Mail, instant messaging, audio/video conferencing, and LiveMeeting in a subscription-based hosted environment. WorkSpace also provides systems integration and on-going managed services for those looking to deploy an on-site or hosted Microsoft Unified Communications installation.

About IntelePeer
IntelePeer Inc., www.IntelePeer.com, is revolutionizing the delivery of communications, enabling carriers, service providers and enterprises to access communication services from the Cloud. Through the company’s innovative, communications-as-a-service (CaaS) platform, IntelePeer AppworX™, SuperRegistry™ and an extensive Voice Peering Network, IntelePeer provides the leading hosted platform to deliver high-quality interactive voice, video, SMS, data and other rich-media services to any wireline or wireless phone or IP connected device, worldwide. IntelePeer’s solutions accelerate and simplify the transformation from legacy TDM to next-gen IP networks, enable new communications experiences that generate revenue and enhance productivity, and provide significant cost savings on telecommunication expenditures. Based in San Mateo, Calif., IntelePeer operates its own carrier-grade network, carrying more than 13 billion minutes annually, with worldwide coverage delivered through an IP and TDM peering grid with over 50 leading service provider peering partners. IntelePeer is privately held and is backed by venture capital firms VantagePoint Venture Partners, Kennet Venture Partners, NorthCap Partners and EDF Ventures.

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IntelePeer, AppworX and SuperRegistry are trademarks of IntelePeer Inc. All rights reserved worldwide. Other trademarks referenced are the property of their respective owners.

Download:Intelepeer and Workspace Communications partner to launch hosted unified communications solutions (.pdf)

Media contact:
Cindy Parks
Parks Communications
913-526-6912
cindy@parkscommunications.com

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Break-through new company, WorkSpace Communications™ debuts

By Bryan DiGiorgio on February 18, 2010

Company will deliver cost-effective, easily-managed unified communications solutions to small- and mid-sized companies nationwide.

Overland Park, Kan., Feb. 18, 2009 – WorkSpace Communications™, a company specializing in subscription-based, unified communications solutions, today announced the availability of its services on a nationwide basis. The company will deliver comprehensive unified communications solutions designed specifically for the small-to mid-sized business sector. WorkSpace Communications™ is a wholly-owned subsidiary of Overland Park-based CXO Global Solutions. WorkSpace Communications™ delivers a fully integrated communications portfolio that combines business applications and communications capabilities – phone, voicemail, broadband, instant messaging, email, calendar, audio/video and web conferencing. By linking all communication applications together, the unified communications solution creates a truly collaborative, mobile workforce. The solution uses a “presence” tool that enables employees to assess availability of co-workers” and communicate with each other throughout the day, regardless of location. For example, mobile workers will know if the person they are looking to speak with is available, occupied on another call, in a meeting or away from the computer. The integrated platform transforms how businesses communicate and collaborate within a mobile environment.

WorkSpace Communications™ is unique in that it offers the Microsoft Unified Communications platform, combined with additional features such as VoIP, ACD and analog services, on a software-as-a-service (SaaS) or subscription-based option. This means companies simply pay a monthly per-employee fee to access the capabilities, while the equipment and software are housed and managed in a secure WorkSpace Communications™ facility. This unique model delivers to small-to-medium business owners all of the efficiency, productivity and mobility gains of WorkSpace’s unified communications at an affordable price point and without a burdensome capital investment in equipment. WorkSpace Communications™ is one of the few providers to deliver this unique solution on a nationwide basis.

Additionally, WorkSpace Communications™ offers a level of unified communications expertise found in few other companies. The company was founded by a team of veteran business leaders skilled at solving productivity challenges and saving clients money. The company is a Microsoft Certified Partner for unified communications and has on staff a Microsoft Certified Master systems consultant for Microsoft Office Communications Server 2007.

“Our goal is to transform the way small and medium businesses save and compete by delivering them the same cost-saving advantages and productivity gains as a larger company, without having to pay the accompanying capital investment,” says Bryan DiGiorgio, WorkSpace Communications CEO. “These tools help them stay connected and engaged with colleagues and clients, regardless of who is in the office, at home or on the road. WorkSpace Communications™ solutions translate into substantial time and dollar savings, while evolving a business communications structure from fixed to variable – a huge benefit to any company.”

About WorkSpace Communications™
WorkSpace Communications ™ is a wholly-owned subsidiary of CXO Global Solutions, a Kansas City-based managed services firm specializing in unified communications, contact center support services and customer self-service solutions. WorkSpace Communications™ delivers the full suite of unified communications services including VoIP, broadband, Microsoft e-Mail, instant messaging, audio/video conferencing, and LiveMeeting on a per-user basis to the small- and medium-sized business segment.

Download:CXO_WorkSpace_launches (.pdf)

Media contact:
Cindy Parks
Parks Communications
913-526-6912
cindy@parkscommunications.com

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WorkSpace CEO Bryan DiGiorgio selected for Pipeline entrepreneurial program

By admin on January 27, 2010

Bryan DiGiorgio, CEO of WorkSpace Communications, is one of 10 Kansas business leaders selected to participate in the Pipeline entrepreneur fellowship program.

The Pipeline program nurtures some of the most promising entrepreneurs in Kansas by matching high-potential tech entrepreneurs with training opportunities, resources and mentors. This year’s class of 10 members was announced during the program’s annual Innovator of the Year ceremony on January 21 in Overland Park.

Read more in the January 22 Kansas City Business Journal: Six Kansas City-area entrepreneurs chosen for 2010 Pipeline class

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CXO Global Solutions acquires S3 Integrity

By Bryan DiGiorgio on December 18, 2009

Company enhances call center services portfolio with customer self-service offerings

Overland Park, Kan., Dec. 18, 2009 – CXO Global Solutions, a managed services firm specializing in unified communications and managed call center operations, today announced it has acquired Florida-based S3 Integrity, the developer and distributor of the WuLi Solution™, a proprietary customer self-service business process and technology. The agreement will be effective January 1, 2010.

The company also announced that Mike Tripp, S3 Integrity’s chief executive officer, will join CXO Global Solutions as president. Tripp will be responsible for the day-to-day operations and strategy for the call center oversight and management portions of CXO. Bryan DiGiorgio continues as CXO Global Solutions chief executive officer, driving the strategy of the parent company, as well as the operations and strategy for the non-call center lines of business.

The S3 Integrity WuLi Solution™ provides clients with web-based customer self-service solutions designed to improve their customers’ experience while reducing operating expenses. The unique solution provides clients with the means to analyze the drivers of customer service calls, and then creates web-based multi-media content to address those questions and issues. This enables the customers to find answers/solutions through the easy-to-use WuLi portal, eliminating the need to call customer service. While many companies focus on resolving a customer’s issue on the first call, the WuLi Solution™ allows them to take customer satisfaction to a new level by providing pre-contact resolution – a tangible market advantage.

Tripp is a 20-plus year veteran in customer management and business process outsourcing. He has extensive experience within the financial services, healthcare, telecommunications, consumer electronics, logistics and business process outsourcing sectors. He has led customer management operations for CBS SportsLine and multi-client BPO operations for well-known organizations, including APAC Customer Services and Sprint Telecenters. He will relocate from Orlando to the Kansas City area.

“We are excited about adding S3 Integrity’s capabilities into CXO’s service offering. The WuLi Solution’s self-service capability is a strong addition to CXO’s client solutions and complements our core set of call center management capabilities. This enables us to deliver a complete one-stop solution for our clients’ customer experience needs,” says DiGiorgio. “We’re also very glad to welcome Mike to the management team. He brings a great deal of experience and expertise and will be a strong addition.”

About CXO Global Solutions

CXO Global Solutions is a leader in enterprise communications systems and managed contact center operations. The company provides consulting, telephony, unified communications, managed contact center solutions, and related services to leading businesses and organizations.  Companies of all sizes depend on CXO Global Solutions for state-of-the-art communications and operations that improve efficiency, customer acquisition and retention, collaboration and competitiveness.  Through its wholly owned subsidiary WorkSpace Communications™, CXO Global Solutions delivers telephony and Microsoft-based unified communications on a subscription basis to the small- and medium-sized business segment.

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WorkSpace Communications featured in the Kansas City Business Journal

By admin on December 3, 2009

CXO Global Solutions talks a big game

Kansas City Business Journal – by Suzanna Stagemeyer Staff Writer

Full Story

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Unified communications gives managers a “wide angle” view

By Michael Haines on November 13, 2009

One of the biggest challenges of managing is just keeping a handle on the many people, processes, and projects under your purview. This is especially true if you have employees in multiple locations.

Unified communications makes it easier to keep track of everything and manage your team effectively. Just to recap, here are just some of the key capabilities you get with UC:

  • You can see where your employees are (and where they’ll be throughout the day) using real-time presence and calendar information.
  • if status is “unavailable”, UC lets you see where someone is unavailable.
  • Using Follow Me service (simultaneous ring), you can set your UC client to ring your client, your cell phone, or even your home phone.
  • “Meet now” functionality.
  • Full audio and video conferencing and document collaboration through Microsoft Live Meeting with external clients.
  • Full audio and video conferencing, white boarding and document collaboration through Office Communicator with internal resources.

Just as these tools can help teams connect and collaborate more effectively, they also afford a very high level of transparency and responsiveness for managers.

With UC, you can keep an eye on workflow and productivity – and it’s easier to respond quickly and effectively to problems. From a management standpoint, the “wide angle” view you get with unified communications has several big benefits:

  1. Quicker decisions.

    One of the most frustrating situations is when you need to make an informed decision but don’t have all the information you need. While you try to track down the resources that have the answers or the employee who knows where the files you need are hiding, you’re losing time. You’re probably losing money. You might be on the verge of losing a customer.

    With unified communications, I know where I need to go to access people and information. I spend less time tracking down answers and arrive at decisions faster.

  2. Greater accountability.

    The transparency afforded by UC means it’s easy to see where your employees are and what they are accomplishing each day. This helps cultivate a culture of accountability. You don’t have to be a private eye to know what your employees are doing – it’s all right there for the team to see, and this transparency puts the emphasis on productivity.

    Not only can you see when employees are working inefficiently or falling short of expectations, but it’s also easier to recognize your unsung heroes – the people who are working most effectively and efficiently (plus, UC tools will help them do their jobs better, too).

  3. More peace of mind.

    Being a manager isn’t always about problem solving and putting out fires. Many times, I just want to know that everything is running smoothly.

    Let’s say I’m not scheduled to show up at the office until 8 a.m., but the night before, I ran some updates I’m worried could cause a glitch in the day’s operations. I want to be sure the two employees who are scheduled to start work at 6:30 a.m. are there and that everything is OK. Did the employees show up on time? Are they logged in? If so – and if I haven’t heard from them – then I’ll know that everything is under control. With UC, I can easily check in on the situation – just by logging in on my laptop at home, or from my Microsoft enabled cell phone or PDA.

    If I see a problem, then I can choose whether or not to react. I might need to call in to investigate or plan on going in a little early. If everything is under control, then I can take a deep breath and enjoy my breakfast.

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Unified communications: true mobility gives executives an edge

By Bryan DiGiorgio on November 11, 2009

If you’re an executive, your job is to execute: to get things done so that your business can succeed and grow. Unified communications is a game-changer for executives because it supports true mobility – allowing you to get more done, no matter where you are.

Here are two key advantages of the high level of mobility made possible by unified communications:

  1. Mobility means you’re always there for your clients.

    UC gives you fully integrated communications tools wherever you go, in a way that is hassle-free for you and creates a seamless experience for your clients.

    Recently, a client was trying to reach me at 6:30 p.m. I was at home, but the client was able to connect with me via IM on my cell phone, which is loaded with Microsoft OS and fully integrated into our unified communications set-up.

    I took 5 minutes to answer the client’s question. The client was happy, and I went back to what I was doing. This is a simple but powerful example of how unified communications makes my job easier – and my clients happier.

  2. Mobility lets you make the most of time on the road.

    When I’m at the airport, stuck in that dreaded no-man’s land between check-in and take-off, unified communications allows me use my time productively. Sure, everyone tries to work when they’re traveling – but let’s face it, you can only do so much when you’re cobbling together your communications.

    With UC, all my communications functions and devices are fully integrated. I can answer my work phone from my laptop. I can see and prioritize my voicemails in my email inbox. I can have an impromptu video conference with my team to handle a problem, make a decision, or pursue an opportunity.

    Whether you’re at home or on the road, unified communications allows you to communicate with clients and colleagues just like you would from your office. That’s the power of true mobility.

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Tired of playing high-tech hide and seek? UC can keep your team connected

By Michael Haines on November 9, 2009

In today’s fast-paced business environment, the ability to pull people together quickly is a huge asset. However, bringing your team together “on the fly” can be a challenge – more often than not, team members are in multiple locations, they have conflicting schedules, and it may take a day or more for many people to respond to an email or voicemail meeting invitation.

Here are three ways unified communications makes it easy for everyone on your team to share their location and availability.

  1. If status is “unavailable” UC lets you see where someone is unavailable.

    This can be a powerful piece of information. For instance, if I’m unavailable because I’m in a meeting, but my status also indicates that I’m mobile, then the best way to reach me to request a meeting (or to convey a crucial piece of information) is probably a text message or IM over the Windows Mobile R2 client on my mobile phone – not a voice mail that I’m not likely to get to right away.

  2. UC offers a Follow Me service (simultaneous ring).

    You can set your UC client to ring your client, your cell phone, or even your home phone. This will insure you never miss that important customer call, no matter where you are. UC also allows you to set up team ring on demand from your UC Client. This feature lets you select multiple teammates to send calls to when you are on the phone in a meeting, so calls will go to an available team member.

  3. UC allows you to prioritize your voicemail.

    Voicemail is deposited in your email inbox. You can glance at your voicemails and choose that important voicemail without and having to listen to all your messages to get to the one you need. In addition, the UC voicemail service allows you to use voice commands to manage your voicemail box. This limits the risk of dialing feature codes into your wireless device while driving or doing other things. You can play delete, repeat, or send with voice commands from your UC mailbox.

    When you combine these features with other UC capabilities – including real-time presence and calendar information, full audio and video conferencing, “meet now” functionality, and full document sharing – you start to see why UC is such a powerful tool for connecting and collaborating.

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4 Ways Unified Communications Facilitates Fast, Effective Collaboration

By Michael Haines on November 5, 2009

There’s a lot of talk about collaboration in the workplace, but we all know that achieving true collaboration can be challenging, especially when the clock is ticking.

When a problem or an opportunity arises, you can start setting up a meeting for a week from Tuesday. In the meantime, situations are evolving (and problems are escalating). Customers are waiting. Decisions are being made based on incomplete information – or everything is on hold until everyone can meet.

What if you could meet right away?

In a wide range of business situations, exchanging ideas and knowledge for 10 minutes within the next 24 hours will probably achieve more than meeting for 60 minutes sometime next week.

Unified communications (UC) offers some powerful advantages to businesses where “on-demand” collaboration is critical to success.

  1. UC allows managers and coworkers to “see” where team members are (and where they’ll be throughout the day) using real-time presence and calendar information.

    Setting up a meeting shouldn’t feel like a game of Marco Polo. Because UC lets you view people’s calendars in a fully integrated way, you can identify availability and determine a good time for a meeting without a lot of back and forth.

    The result: employees can find each other, communicate accordingly, and share information as quickly and efficiently possible regardless of the location of the needed resource.

  2. UC enables full audio and video conferencing through Microsoft Live Meeting.

    You can bring together people from multiple offices, as well as those who are working from home, from remote locations, and from the road. All that is needed is Internet access and no matter where you are, you’re working.

    The result: high-functioning virtual meetings that allow for effective interaction while reducing meeting costs and minimizing disruptions to individual productivity.

  3. UC facilitates “meet now” functionality.

    Because you can see where everyone is – and because everyone is set up for audio and video conferencing – you can seize an opportunity to meet on the fly. No need to send a flurry of emails and voice mails hoping to catch everyone you need. If you can see people are available, you can request an immediate meeting, right from your desktop (or laptop, or UC-enabled mobile device).

    The result: your organization will be more nimble and responsive.

  4. Microsoft Live Meeting enables full document sharing and collaboration.

    You can share actual content and pass files while in a Live Meeting or an IM session. You can drag and drop someone into an existing IM voice call to add him or her into a conversation. If employees are away from their work PCs but need to be part of a web meeting, they can use Communicator Web Access from any PC they have access to and join the conference as if they were on their work PCs.

    The result: team members can share information and collaborate in real time with minimal hassle – and maximum productivity.

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Working smarter: unified communications saves time and money

By Bryan DiGiorgio on November 3, 2009

As an executive in a fast-paced industry, I’m hooked on what unified communications allows me to do. UC lets me use my time more efficiently and effectively. At home or on the road, I can always be there for important calls. I can give my clients the best possible service, and I can stay fully connected to my team.

Best of all, the power of true mobility extends to everyone on my team.

Mobility maximizes productivity

With Microsoft Unified Communications, UC is software-centric, not hardware-centric. This means that any laptop an employee is using can be plugged in from home or from the road – anywhere with Internet access.

UC gives everyone on my team fully integrated communications tools wherever they go. When team members area away from the office to meet with clients or traveling to attend a conference, I am confident they will have the technology set-up and support they need to be productive.

I know that they will be able to make the most of their time between meetings and during layovers, and that UC will allow them to interact with clients and colleagues seamlessly.

Cost savings on multiple fronts

In addition to the costs savings that go hand in hand with increased productivity, here are a few more ways unified communications can reduce costs for your business:

  • Software-based UC means fewer servers, resulting in reduced infrastructure and support costs
  • Less equipment also translates into reduced energy consumption.
  • You no longer have to pay external service every time you need a conference call set-up – and UC allows for video
  • Auto-attendant is built in – you don’t have to outsource to an answering service.

Finally, true mobility opens up the opportunity for more employees to work remotely on an ongoing basis. An increasingly mobile workforce requires less office space, which can add up to big savings on facilities costs.

No matter where you look, unified communications opens the door to significant gains in productivity – and significant cost savings.

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